A/Purpose and the scope of collection
Data collection mainly on the website https://www.yiboshop.com/ includes: name, email, phone number, customer address, etc. This is the information that https://www.yiboshop.com/ requires customers to provide when registering to use the service and for https://www.yiboshop.com/ to contact and confirm when customers need support and advice on the website to ensure consumer rights.
During the payment transaction process at the website https://www.yiboshop.com/, we only keep detailed information about the customer's paid order, information about the customer's bank account number will not be kept.
Customers will be responsible for the security and retention of all service usage activities in their email box. In addition, customers are responsible for promptly notifying the website https://www.yiboshop.com/ of any unauthorized use, abuse, security breach, or retention of contact information for third parties for appropriate action.
b. Scope of information use
The Company uses the information users provide to:
- Provide services to buyers;
- Delivery to the address provided by the buyer
- Send marketing and promotional emails about goods we sell;
- Send new product design and new activities notifications to customers of the website https://www.yiboshop.com/ ;
- Contact and resolve with customers in special cases;
- Do not use customer's personal information for purposes other than confirmation and contact related to transactions at https://www.yiboshop.com/ ;
- When requested by judicial authorities including: Procuracy, court, police investigation agency related to any illegal act of the customer.
c. Information storage time
The user's personal data will be stored throughout the cooperation process between https://www.yiboshop.com/ and the customer. The data will only be destroyed when the customer completely terminates all transactions with https://www.yiboshop.com/ and there is a request to cancel the storage of contact information from the customer.
In case the user wants to delete all information about the account, please contact us at the address in section e.
d. People or organizations that can access personal information
Subjects who have access to customers' personal information/ Customers are in one of the following cases:
- – YI BO CO., LTD
- Partners have signed contracts to perform a part of the services provided by YI BO COMPANY LIMITED. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users using the services provided by the Company.
- When requested by state agencies, the Company provides user information to serve the investigation process.
- The buyer and seller have a dispute and request the Company to act as the mediator.
e. Address of the unit collecting and managing personal information
- – YI BO CO., LTD
- – Address: No. 109, Street 37, Van Phuc Urban Area, Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City, Vietnam
- Email: [email protected] – Hotline: 0333664089
If the customer believes that we have provided his/her information to a third party without his/her consent, the customer has the right to complain to us at the above address. Our company is obliged to resolve issues related to the security of customer information when considering the evidence provided by the user to be well-founded.
f. Means and tools for users to access and edit their personal data
Customers have the right to check, update, adjust or cancel their personal information by sending the information to be edited to email: [email protected]
We will provide technical support to users to edit information if requested by users.
g. Commitment to protect customer personal information
Personal information of customers at https://www.yiboshop.com/ is committed to absolute confidentiality by https://www.yiboshop.com/ according to the personal information protection policy of https://www.yiboshop.com/. The collection and use of each customer's information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party any customer's personal information without the customer's consent.
In case the server storing information is hacked, leading to loss of customer personal data, https://www.yiboshop.com/ will be responsible for reporting the incident to the authorities for timely investigation and handling and notifying the customer.
Absolute security of all customer online transaction information including accounting invoice information and digitized documents on https://www.yiboshop.com/.
The management board of https://www.yiboshop.com/ requires individuals to provide full relevant personal information when registering/purchasing such as: Full name, contact address, email, phone number, account number, payment card number..., and is responsible for the legality of the above information. The management board of https://www.yiboshop.com/ is not responsible for and will not resolve any complaints related to the rights of that Customer if it is determined that all personal information provided by that Customer upon initial registration is inaccurate.
h. Mechanism for receiving and resolving complaints related to customer personal information
Customers have the right to send complaints about the disclosure of personal information to third parties to the Management Board of the E-commerce Trading Floor https://www.yiboshop.com/ to the Company's address or via Email: [email protected]
The company is responsible for implementing technical and professional measures to verify the reflected content.
The processing time for complaints related to customer personal information is 15 days.
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